Troubleshooting Guide for Frozen Funds on Binance P2P

Step 1: Understand the Situation

• Confirm that your bank has indeed frozen the CHF 10,000.
• Gather all relevant transaction details from Binance P2P, including buyer information and transaction ID.

Step 2: Contact Your Bank

• Reach out to your bank's customer service immediately.
• Inquire about the reason for the freeze and provide them with any necessary documentation.
• Ask if there are any steps you need to take to resolve the issue.

Step 3: Gather Evidence

• Collect all communication with the buyer, including messages and transaction confirmations.
• Document any claims made by the buyer regarding their account being hacked.

Step 4: Contact Binance Support

• Log in to your Binance account and navigate to the support section.
• Submit a support ticket explaining the situation, including all gathered evidence.
• Request assistance in resolving the frozen funds issue.

Step 5: Monitor the Situation

• Keep track of any updates from your bank and Binance support.
• Be proactive in following up if you do not receive timely responses.

Step 6: Legal Considerations

• If the issue persists, consider seeking legal advice regarding your rights and options in Switzerland.
• Document all interactions and keep records of communications for potential legal proceedings.

Step 7: Prevent Future Issues

• Review your security practices for using Binance P2P and ensure your account is secure.
• Enable two-factor authentication (2FA) on your Binance account to enhance security.
• Educate yourself on common scams and how to avoid them in the future.