Troubleshooting Guide for Frozen Funds on Binance P2P

Step 1: Understand the Situation

• Review the transaction details on Binance P2P.
• Confirm that the funds were indeed frozen by your bank due to the buyer's claim.

Step 2: Gather Documentation

• Collect all relevant transaction records from Binance.
• Obtain any communication from your bank regarding the frozen funds.
• Document the buyer's claim of account hacking.

Step 3: Contact Binance Support

• Log in to your Binance account.
• Navigate to the support section and submit a ticket.
• Provide all gathered documentation and explain the situation clearly.

Step 4: Contact Your Bank

• Reach out to your bank's customer service.
• Inquire about the reason for the freeze and provide them with your side of the story.
• Ask for guidance on how to resolve the issue.

Step 5: Monitor the Situation

• Keep an eye on your Binance account for any updates from support.
• Stay in contact with your bank for any changes regarding the frozen funds.

Step 6: Follow Up

• If you do not receive a timely response from Binance, follow up on your support ticket.
• Continue to communicate with your bank until the issue is resolved.

Step 7: Consider Legal Action

• If the situation remains unresolved, consult with a legal professional familiar with cryptocurrency regulations in Switzerland.
• Explore options for recovering your funds through legal channels if necessary.

Step 8: Learn and Prevent

• Educate yourself on safe trading practices in P2P transactions.
• Consider using escrow services for future trades to minimize risks.