Troubleshooting Guide for New Listing Spot Trading Competition Issues

Step 1: Verify Your Account Status

• Ensure your OKX account is fully verified and active. Check for any notifications regarding account restrictions.

Step 2: Check Competition Eligibility

• Confirm that you meet all eligibility requirements for the trading competition. Review the competition rules on the OKX website.

Step 3: Ensure Sufficient Funds

• Make sure you have sufficient funds in your account to participate in the trading competition. Check your wallet balance and ensure it meets the minimum requirements.

Step 4: Update Your App

• If you are using the OKX mobile app, ensure it is updated to the latest version. Outdated apps may cause issues with participation.

Step 5: Clear Cache and Cookies

• If you are accessing OKX via a web browser, clear your browser's cache and cookies. This can resolve loading issues or glitches.

Step 6: Check for System Maintenance

• Visit the OKX status page to see if there are any ongoing maintenance activities that might affect trading.

Step 7: Contact Customer Support

• If the issue persists, reach out to OKX customer support for assistance. Provide them with detailed information about the problem you are facing.

Step 8: Stay Updated

• Follow OKX's official social media channels or subreddit for updates regarding the competition and any potential issues affecting participants.