Troubleshooting Guide for KuCoin Alpha Token Listing Errors

Step 1: Verify Token Listing

• Check if HARAMBE and SQUIRE are officially listed on KuCoin by visiting the KuCoin website.
• Ensure that you are looking at the correct trading pairs.

Step 2: Update Your App

• If you are using the KuCoin mobile app, ensure it is updated to the latest version.
• Go to your app store, search for KuCoin, and update if necessary.

Step 3: Check Your Internet Connection

• Ensure you have a stable internet connection.
• Try switching between Wi-Fi and mobile data to see if the issue persists.

Step 4: Clear Cache and Cookies

• If you are using a web browser, clear your cache and cookies.
• Restart the browser and log back into your KuCoin account.

Step 5: Log Out and Log Back In

• Log out of your KuCoin account and then log back in.
• This can refresh your session and resolve minor glitches.

Step 6: Check for Maintenance Notifications

• Visit the KuCoin announcements page to see if there are any ongoing maintenance activities affecting trading.
• If maintenance is in progress, wait until it is completed.

Step 7: Contact KuCoin Support

• If the issue persists, contact KuCoin support for assistance.
• Provide them with details of the error and any steps you have already taken.

Step 8: Stay Updated

• Follow KuCoin's official social media channels for updates regarding the tokens and any potential issues.
• Join community forums to see if other users are experiencing similar problems.