Troubleshooting Guide for KuCoin Listing Issues

Step 1: Verify Token Listing

• Check the official KuCoin website or app to confirm that HARAMBE and SQUIRE are listed.
• Ensure you are looking at the correct trading pairs.

Step 2: Update Your App

• Make sure you are using the latest version of the KuCoin app.
• Update the app via your device's app store if necessary.

Step 3: Clear Cache and Data

• For mobile users, clear the app cache and data in your device settings.
• For web users, clear your browser cache and cookies.

Step 4: Check Network Connection

• Ensure you have a stable internet connection.
• Try switching between Wi-Fi and mobile data.

Step 5: Log Out and Log Back In

• Log out of your KuCoin account and log back in to refresh your session.

Step 6: Check for Maintenance or Outages

• Visit KuCoin's official social media channels or status page to check for any ongoing maintenance or outages affecting trading.

Step 7: Contact KuCoin Support

• If the issue persists, reach out to KuCoin's customer support for assistance.
• Provide them with details of the issue and any error messages you encounter.

Step 8: Stay Informed

• Follow KuCoin's announcements for updates regarding the HARAMBE and SQUIRE tokens.
• Join community forums or groups for additional support and information from other users.